“Zero Landfill” is a Claim, not a Bin: What to Ask Your Waste Provider

David Valentine
October 9, 2026

What Simpler Recycling changed (and what it didn't) 

Simpler Recycling sets out clear rules for how workplaces in England separate waste. In practice, that means a few streams: 

  • General waste (residual waste): anything that can't be recycled 

Most businesses were due to comply by 31 March 2025. However, micro-businesses with fewer than 10 full-time employees have until 31 March 2027, which is now only a few months away. 

Those rules govern what you separate at your end. They don't tell you what your provider does with the waste afterwards, and that's where "zero landfill" lives. 

Where zero landfill actually gets decided 

You can separate everything perfectly and still have no idea where it goes. Contamination is the usual culprit. Food in the recycling bin, or the wrong items in dry mixed recycling, can lead to rejected loads and extra charges. 

So, zero landfill is really two jobs: 

  1. Your side: the right bins, set up correctly, with staff who know what goes where. 
  1. Your provider's side: collection and processing chain that keeps waste out of landfill. 

The second job is the one the customer rarely checks. 

Four questions to ask any waste provider 

Whichever provider you use, ask these: 

  • What does "zero landfill" mean in your contract?  
  • Where does my residual waste go? Your general waste bin is the stream most likely to end up somewhere you wouldn't choose. 
  • Is my collector a registered waste carrier?  
  • What paperwork do I get? Waste transfer notes should be in place and kept up to date. 
  • What happens if the collector lets me down? Missed lifts and slipping service are common complaints. Ask who fixes it, and how fast. 

Here's how we answer them. 

We're a broker, so we don't process waste ourselves. We place your collections with national and local providers. Our zero-landfill commitment means general waste from our network is sent to energy from waste facilities rather than landfill. That is not the same as recycling, and we won't pretend it is. 

To back the claim up, we check this by provider declarations, facility details and periodic audits. If a provider isn't meeting the standard, we move you to one that does, without disrupting your collections. 

Why use a broker rather than go direct?

A direct provider can only offer you its own service and its own price. We compare national and local providers, monitor service levels for you, and step in if one slips. You deal with one dedicated account manager instead of chasing a call centre. 

You may not need to change providers at all.‍

Often, we can keep your existing supplier and move you onto our negotiated pricing.

What this looks like on site 

Care homes and nurseries. Reliability and paperwork matter most in a regulated environment. With Waste & Washroom as your broker, you get a dedicated account manager who manages duty of care and all waste transfer notes. You also need to keep clinical waste, sanitary waste and sharp objects out of general waste.  

Small businesses. If you prepare or serve food, you need a food waste bin which separates recycling and general waste. This is a less expensive option as well as general waste and overweights. We recommend a 240L or 360L mixed recycling bin for small sites. And, if space is tight, bagged collections are an option. 

Sports clubs and Golf Clubs. Busy venues, events and changing facilities mean waste spikes at peak times. Your collection frequencies and bin sizes can be customised to suit your sports club. If your clubhouse runs a bar, glass we can arrange this as a separate collection. 

Clubs we work with have seen real results: 

  • Holywell Golf Club saved £1,012.34 a year (34%) 
  • Stonehouse Bowling Club saved £1,125.56 a year 
  • Eddlewood Bowling Club saved £1,437.28 a year 

Waste & Washroom saved us over 45% on our waste costs at our sports club. I would highly recommend getting in touch with them.

David Griffiths
Chairman and Director, Nottingham Hockey Club 

Results vary with site size and setup. Our average saving is 20%+ across customers [who switched in the last 12 months], and some clubs save more. 

Keep the setup simple 

Mixed recycling puts paper, cardboard, plastics, cans and tins in a single bin, which makes it easier for staff and cuts down on general waste. To keep it clean: 

  • Keep food out of the recycling bin 
  • Put clear signage on or above every bin 
  • Place bins where waste is created, such as kitchens and near printers 

Clean recycling is cheaper recycling, and it's the best protection against rejected loads. 

What goes where 

Most contamination comes from a handful of mix-ups, so it's worth being clear about each bin. 

Mixed recycling usually takes cardboard, paper, plastic bottles and packaging, drinks cans and food tins.  

Exact materials can vary by provider, so confirm what your service accepts. Contamination, such as food or non-recyclable items, can increase costs or lead to rejected loads. 

General waste is for non-recyclable material, such as: 

  • Low-grade and mixed plastics 
  • Film, polythene and lightweight packaging 
  • Contaminated cardboard or paper 
  • Food-soiled packaging 
  • Non-hazardous disposable PPE 

Keep these out of general waste, as they need their own collections: 

  • Food waste 
  • Glass 
  • Batteries and electrical items (WEEE) 
  • Chemicals, paints and aerosols 
  • Fluorescent tubes 
  • Clinical or sanitary waste and sharps 
  • Oils, grease and other hazardous materials 

Putting the wrong items in general waste can mean contamination charges and compliance problems, so it pays to get this right from day one. 

How we work 

We compare national and local providers rather than tying you to one supplier. Our average saving is 20%+, we support 1.5k + businesses, and we carried out 282,620+ scheduled lifts in 2026. You get one dedicated account manager who monitors service levels, and if a provider stops performing, we switch you without disrupting your collections. 

Often, we don't even need to change your provider. We can keep your existing supplier and move you onto our negotiated pricing. 

Not sure what your current contract says? 

Send us a recent invoice. We'll show you what you're paying for, where you could save, and whether your setup is compliant and clear about where your waste goes. There's no cost to use our service. 

Find out if your waste contract is costing you more than it should. Send us a recent invoice and we’ll check your pricing, compliance setup, paperwork and zero-landfill claim for free. If we can save you money or simplify your service, we’ll show you exactly how. Get a quote or call 0808 281 5077. 

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ABOUT THE AUTHOR
David leads Waste & Washroom, leveraging a nationwide network of over 300 regional and national service providers to guarantee clients save time and money on their waste and washroom contracts. With a background in Economics and commercial management, he ensures the business delivers cost-effective, hassle-free solutions for every client.